We sincerely apologize for the inconvenience caused due to the recent IP block affecting certain devices. Our IT team is actively investigating and addressing the issue with top priority to ensure minimal disruption to your service.
Impacted:
Devices configured with the blocked IP 85.25.203.141 as their server are currently affected and may experience connectivity issues.
Not Impacted:
Devices using domain-based configurations remain unaffected, as we have promptly updated the domain mapping to restore full functionality.
Recommended Action:
To ensure uninterrupted service, we strongly recommend updating your server configuration as outlined below:
✅CamsBiometric machines server configuration
Configuration Steps:
- Go to Menu > Comm Set > Server
- Set Server Request to “Yes”
- Set Use Domain Name to “Yes”
- Set DomainNm to
3x.iotapi.us - Set Server Port to
7506 - Set Server Approval to “No”
✅Zkteco/Other brand machines server configuration
Configuration Steps:
- Set Server Approval to “No”
- Go to Menu > Comm Set > Server/ADMS/Cloud Server
- Set Server Request to “Yes”
- Set Enable Domain Name to “Yes”
- Set Server Address to
1x.iotapi.us - Set Server Port to
80
If domain configuration is challenging, you may alternatively use the direct IP: `152.53.172.248` and Port while setting the Use Domain name to “No”.
Our Commitment
We understand how crucial uninterrupted biometric connectivity is for your operations. Our IT team continues to monitor the situation closely and is working diligently to fully resolve the issue.
We truly appreciate your patience and continued support as we work through this.
Thank you for your understanding and cooperation.
