Punches Not Transmitting and Queuing Up – Common Causes and Solutions

Introduction: If your device is connected to the internet but you’re encountering difficulties with machine data reaching your server, several steps can be taken to diagnose and resolve the issue. Follow the comprehensive troubleshooting guide below to ensure seamless data transmission: Troubleshooting Steps: Conclusion: By diligently following these troubleshooting steps, you can effectively address connectivity…

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Optimizing Power Supply for Biometric Devices: A Comprehensive Guide to Preventing Restarts

When experiencing issues with a biometric device that restarts repeatedly, it is important to first assess the power supply, as it is a common culprit. The power adapter used must meet specific current ratings to ensure stable operation of the device. For standard attendance machines, a 12V-2A adapter is typically recommended, which provides sufficient power…

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API License Transfer from biometric machines

Moving API License Between Biometric Devices

Understanding Device Migration in Cams Biometrics Platform When working with biometric infrastructure, hardware failures are an inevitable reality. Understanding how to properly migrate your API license from a damaged device to a replacement unit is crucial for maintaining business continuity while ensuring compliance with the platform’s technical requirements. Technical Prerequisites for Migration Device Status Requirements…

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How Unigaz Connected Biometric Devices Across 10 Countries to Their Cloud-Based HRMS—Within 24 Hours

Seamless Multi-Country Biometric Attendance Integration for Unigaz with OrangeHRM : A Case Study

How Unigaz Connected Biometric Devices Across 10 Countries to Their Cloud-Based HRMS – Within 24 Hours 🔎 Overview Client: Unigaz GroupIndustry: Energy & Gas DistributionHeadquarters: Middle East & AfricaIntegrated HRMS: OrangeHRMBiometric API Provider: Cams Biometrics Countries Covered: 🚩 Business Challenge Unigaz operates in over 10 countries with decentralized teams, making manual attendance tracking inefficient and…

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Recovering Admin Rights on Biometric Machines: What to Do When You're Locked Out

Recovering Admin Rights on Biometric Machines: What to Do When You’re Locked Out

It’s not uncommon—an admin leaves the company, or no one remembers which user has admin rights on your biometric attendance machine. Now, you’re locked out of the menu and can’t manage users or settings. Giving attendance still works, but you can’t add/remove users or change any device settings. Recovering admin access can be easy or…

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Troubleshooting Random Offline Issues in Biometric Attendance Devices

When a biometric attendance device consistently shows an offline status despite a stable internet connection, there are two primary areas to investigate: Addressing these issues involves a systematic approach to determine whether the cause is related to the device or the network, thereby enabling effective resolution of connectivity problems. This kind of targeted troubleshooting is…

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The Real Challenge of Biometric Systems: Integration Over Devices

Biometric technology is everywhere today, from fingerprint scanners at office entrances to face recognition in enterprise HR systems. But if you think choosing the right device is the toughest part, think again. In most cases, the real challenge is integrating biometric systems with your existing business infrastructure. Why Biometric Integration Is More Complex Than You…

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