Introduction: If your device is connected to the internet but you’re encountering difficulties with machine data reaching your server, several steps can be taken to diagnose and resolve the issue. Follow the comprehensive troubleshooting guide below to ensure seamless data transmission: Troubleshooting Steps: Conclusion: By diligently following these troubleshooting steps, you can effectively address connectivity…
This guide will help you update the server configuration to ensure uninterrupted services. Follow the instructions below to update the server settings and connect your biometric device online. ✅Server configuration for CamsBiometrics Machines Configuration Steps: ✅Server configuration for Other brand Biometric Machines Configuration Steps: If domain configuration is challenging, you may alternatively use the direct…
This guide is designed for end users, technicians, and IT admins using Cams biometric attendance systems. It covers commonly encountered messages, how to access key device menus, and which features you can configure directly on the device. Each section explains what the feature or error means, how it behaves, and how to adjust it all…
All charges are applied per device — regardless of whether multiple devices share the same server, the same local machine, or the same hybrid connector installation. 1. API Activation & Yearly License — required for every device Every biometric device communicating through our gateway requires an active API. This involves two distinct charges. API Activation…
Connectivity Setup: Wired Connection (LAN): For a wired connection, securely insert one end of the LAN wire into the designated port on your biometric device. Connect the opposite end of the LAN wire to an available LAN port on your router or network switch. This establishes a direct and stable connection to your network infrastructure,…
When a biometric attendance device consistently shows an offline status despite a stable internet connection, there are two primary areas to investigate: Addressing these issues involves a systematic approach to determine whether the cause is related to the device or the network, thereby enabling effective resolution of connectivity problems. This kind of targeted troubleshooting is…
In today’s fast-paced business environment, organizations are continually seeking innovative solutions to streamline workforce management and improve employee productivity. Biometric attendance systems, such as those facilitated by Cams Biometrics, offer an efficient and reliable way to track employee attendance and work hours. When integrated with SAP SuccessFactors, these systems provide a seamless experience, ensuring accurate…
Face recognition. Fingerprint scanning. Real-time sync. One powerful device, built for the modern workforce. Attendance management has long been a pain point for HR and operations teams – from buddy punching and manual timesheets to clunky standalone devices that don’t talk to your core systems. The Cams Hawking F38+, powered by the Cams Biometric Gateway, is built…
Biometric machines are used to record employee attendance—but did you know that anyone can access the settings if the machine is not protected? This guide explains how to lock your biometric device menu so that only authorized admins can access it—while everyone else can still mark their attendance as usual. This feature is supported in almost all major brands, including: 🔐 What…
If your device’s time settings are resetting upon restart, the issue might be with the internal button cell battery, specifically a CR1220 – 3V. This battery is crucial as it maintains the internal clock and preserves the time settings even when the device is powered off or restarted. To address this issue, you should replace…
