Support
DHCP on Biometric Devices: Benefits and When to Use Manual IP
How DHCP automatically assigns IP address, subnet mask, gateway and DNS to a biometric device, and when manual IP configuration is the better choice.
Punches Not Transmitting or Queuing Up: Causes and Fixes
Troubleshoot biometric punches that do not reach your server: check device status, server URL and response, retry rules, and how to restart the queue.
How to Bring a Biometric Device Online: Setup Guide
Connect a biometric device to the network by LAN or Wi-Fi, whitelist the server IPs and domains, set the server address and port, and troubleshoot.
How to Lock a Biometric Device Menu (Admin Lock Guide)
Step-by-step guide to locking a biometric device menu so only admin users can change settings, while everyone else can still mark attendance.
Integrate ZKTeco Biometric Devices with Cloud Apps via API
How to connect ZKTeco biometric attendance devices to a cloud application with the Cams Biometrics API: verify the device, set up the network, callbacks.
